payments
Payment System
Overview
The Knest Project uses a secure payment workflow where customers pay before service delivery and contractor payouts are processed after successful job completion.
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Payment Workflow
- Customer creates a booking.
- Customer pays the full estimated amount.
- Funds are held by Knest.
- Contractor travels to the service location.
- Contractor verifies the service scope.
If the scope changes:
- An additional payment is collected if the service cost increases.
- A partial refund is processed if the service cost decreases.
- Contractor completes the service.
- Customer confirms completion.
- Contractor becomes eligible for payout.
- Knest transfers the agreed earnings to the contractor.
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Payment Features
The payment system supports:
- Secure online payments
- Booking payments
- Additional payments
- Partial refunds
- Contractor payouts
- Payment history
- Payment status tracking
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Payment Principles
The payment workflow is designed to:
- Collect payment before service delivery
- Protect both customers and contractors
- Support scope-based price adjustments
- Process contractor payouts after completed services
- Maintain a clear payment record for every booking